Payments
Payment is due in full (including all taxes and shipping charges, where applicable) for all items ordered from this site prior to despatch. Electronic payments are handled on our behalf by PayPalTM, the market leader in online payments, and will be charged at the time you place your order.
Pricing
All prices are set in Pounds Sterling (GBP). Although we will try to quote the equivalent prices in your own currency, such alternate prices are for your convenience and should be treated as a guide only. The actual price you pay may vary slightly as the actual currency conversion is done by our payment partner. In addition, exchange rates fluctuate constantly according to market conditions.
Despatch
We endeavour to despatch all orders the next working day after we receive your order. If there is likely to be a significant delay to this, we will contact you.
Returns and Refunds
We want you to be delighted with all items you purchase from us, which is why we offer a seven day unconditional money back guarantee. If, after receiving your order, it is not what you expected, please contact us to arrange a return within seven working days.
All items should be securely packaged and returned to us at 6 Lynton Way, Newcastle upon Tyne, NE5 3TN, United Kingdom. For your protection, we recommend that you use a recorded-delivery service. Please note that you have a statutory duty to take reasonable care of the goods while in your possession.
You will be liable to pay for the cost of returning goods to us, unless they are found to be faulty or were delivered to you in error.
